Field Service Tehncian

October 2013 - December 2013

 

Worldwide Tech Services Inc., Shrewsbury,

 

Field Service Technician, October 5, 2013 - December 05, 2013

 

• Online ticketing system, 5 to 6 work orders per day

• Windows 2007, Windows XP operating system installation and configuration

• Supporting Dell, Alienware and Sony laptops for hardware repair

• Hardware replacement and completing work orders in timely manner

• Certified in Dell computer hardware and trained with break and repair.

• Replacing MOBO, Chassis, Hard-Drive, Card Readers and daughter board assemblies.

• Troubleshooting variety of Dell(R) computer hardware.

Meeting SLAs for making call on time for Dell Customers.        

 

Field Service Technician

​November 2012 - January 2013

 

Raytheon, Tewksbury, MA

Field Service Technician, November 14, 2012 – January 15, 2013

 

• Remedy ticketing system, 5 to 6 tickets a day

• Windows 7 installation and troubleshooting hardware configurations.

• Supporting Raytheon and CSC employees and contractors

• HP laptop imaging, hardware and software installation

• System board change on HP Elite notebooks

• Resolving Lotus Notes email and Sametime messaging issues

• Conference Room setup and operations check

• Attending weekly team meetings

 

Desktop Support Specialist

​June, 2011 - October, 2011

 

Cyrus One, Inc.

Desktop Support Specialist, June 15, 2011 – October 13, 2011

• Internal system documentation using Mindjet and Office 2010

•   Supporting 10-20 calls in a week

•  Investigating software and utilities and troubleshoot problems. Supporting internal colleagues with HP desktop and HP laptop issues

•  Printing, Faxing, email, desktop moves.

• Software installs, desktop and laptop imaging, hardware parts replacements

• Documented Exchange 2007 server fail over procedure and backup

• Kaseya 4.2.2 for remote troubleshooting for internal clients

• Request additional parts, support clients other locations

• Memory installations, power supply replacements

• Decommissioning server for outside clients

• Communicating well with internal team members and handle IT request with other departments

• Aficio printer support, Active Directory, VMWare support

• Complete HP desktop and laptop deployment.

• Document test plans, testing procedures, or test results.

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.